1. Acceptance of Terms
By booking our taxi services through the website, WhatsApp, or phone, you agree to abide by these terms and conditions. Please read them carefully before confirming any booking.
2. Booking & Confirmation
All bookings must be confirmed by our team. We reserve the right to decline any ride request if conditions are not suitable (weather, traffic, etc.). Booking confirmation will be sent via WhatsApp or email.
3. Pricing & Payments
- All fares are fixed and confirmed before the ride.
- Payments can be made via cash or card at the end of the trip.
- No hidden charges apply.
4. Cancellations
Cancellations must be made at least 2 hours before pickup time. Last-minute cancellations may be subject to a cancellation fee of SAR 30.
5. Driver Conduct
- Our drivers are trained, professional, and respectful.
- If you experience any misconduct, please report immediately via our contact form or WhatsApp.
6. Passenger Responsibility
- Passengers must ensure all belongings are taken after the ride.
- We are not responsible for items left behind.
- Seat belts must be worn at all times for your safety.
7. Delays & Traffic
We are not liable for delays caused by unforeseen traffic, weather, or government controls. We advise passengers to book well in advance, especially for airport transfers.
8. Special Services (Umrah & Ziyarat)
For religious rides, we ensure clean, respectful service. Packages must be pre-booked and agreed upon in writing for accurate service delivery.
9. Changes to Terms
We may update these terms without prior notice. It is your responsibility to review this page periodically.
10. Contact Us
If you have any questions regarding our Terms & Conditions, please contact us at +966-56-560-5416 .